Gratiq Support

Get in touch

Email support@tipsnap.app. Include your device model and iOS version, and a screenshot if something looks wrong. We aim to reply within two business days.

Common questions

The scan read the wrong amount

AI reading of receipts is not perfect — faded print, folded paper and handwritten totals are the usual causes. Tap Edit (or Enter Manually when the scan is unsure) to correct the amount, or choose Or enter amount manually. Always check the total before you pay.

Can I split the bill?

Yes. Once you have the total — scanned or typed in — set the number of people and Gratiq shows what each person pays, including tip.

Where is my tip history?

History is stored only on your device. It is not synced between devices, and deleting the app deletes the history.

How do I turn off personalized ads?

Turn off Settings › Privacy & Security › Tracking for Gratiq. Ads are how Gratiq stays free; there is currently no ad-free option.

Does Gratiq keep my receipt photos?

Not on our servers. The photo is sent to Google Gemini for reading; our servers don't keep it. A copy is kept on your device with your History so you can look at it later; deleting the entry deletes the photo. See the Privacy Policy.

I want my data deleted

Gratiq has no accounts. Clearing History removes your history and receipt photos from your device.

If you chose to share receipt insights, those details aren't linked to an account or device ID, so we can't tell which records are yours or delete them individually.